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I’m pleased to announce the rollout of our new Help Desk system and let you know that it is ready to use.

We’ve updated and enhanced the TurningPoint Systems Help Desk in order to provide you with:

  • Better support
  • Faster issue resolution
  • Easier access to our customer service team
  • A login to quickly and easily check on the status of your support request

The initial response from our customers has been fantastic.

Going forward, the best way to open a new help desk ticket is online at: 

https://turningpointsystems.com/support

You will also find a link to SUPPORT in the top main navigation on all of the pages of our website. Help is always just a click away.

Please open your next support request using the new Help Desk. Give it a try!

Best wishes,

Elery Leblanc, President
TurningPoint Systems

Here is the new web portal interface.

Details are below.

(1) Brief Description

Provide a brief description. This is what shows up first when our support staff receives your request.

(2) Full Description

Go into as much detail as necessary. As always, the better you explain the incident the faster we can provide you with a resolution! This is also where you can attach a screen-capture file.

(3) Product

Use this drop down option to tell us what PRODUCT you need help with.

(4) Software Sector

Choose the software sector from the drop down options. This helps us get your support request directly to the person best trained to provide you with the support you need.

(5) Priority

Choose from the drop down options: low, medium, high, urgent.

(6) Call Back Phone #

We may already have your phone number, but please provide it again – or – a best phone number to call you back if we need to!

(7) Email

Enter your email address. If this is your first time entering a support ticket through our Help Desk portal it will create an account for you and you will receive information about creating a password for your Help Desk account via follow-up email.

Keep this information handy as you will use it in the future and can login to the Help Desk at anytime to check on a ticket or review previous tickets.

Once you have an account the Help Desk login link is at the top of the Help Desk page.

If you have questions about the Help Desk or need help using it please contact Kim at kphetts@turningpointsystems.com.