Upgrade and Expand Customer Service

Customize the way you communicate with your customers with ProfitPoint. Increase efficiency in all your workflows by automating all of them, including customer service. 


Automating your pricing has never been easier with our easy-to-use navigation and comprehensive pricing features. Some of these features include: 

  • Create unique return policies
  • Easily change prices for an individual vendor or for an entire class
  • Customize your price  or let ProfitPoint choose the best price
  • Identify what items are a part of promotions and report promotional rebates to vendors and customers

Order Entry

Inputting multiple orders at the same time can be stressful, but with ProfitPoint you can easily manage your orders while staying up to date on your inventory. ProfitPoint Order Entry includes the following: 

  • Check the availability of inventory while entering orders
  • See credit holds instantly and block orders from customers with expired licenses
  • Use no-ship codes to prevent the shipping of items sensitive to hot or freezing temperatures
  • Enter trade show orders today, but delay filling them for as long as needed


Save time and money by automating your backorders. ProfitPoint simplifies the back-ordering process by doing all of the work for you. Backordering processing will be improved through these ProfitPoint capabilities:

  • Ability to combine the shipment of backorders with future orders
  • Accommodate seasonal stock
  • Use routing assignment to manipulate changes for the day, without changing the master
  • Easily accommodate and process walk-ins (pickups)
  • Print delivery comments, door location, and acceptable delivery times on drivers’ manifests


ProfitPoint’s extensive and sophisticated capabilities permit you to organize your invoicing process so you always stay on top and in control of your finances. Some key features include:

  • Ability to base print sequences on the customer’s retail categories
  • Control the number of copies at the customer level
  • Mask prices in place of acquisition price
  • Control timing of invoice print – pre-bill or post-bill


ProfitPoint makes your returns process easy and efficient, permitting you to customize your return policy so you can keep your returns organized the way you want. Some of ProfitPoint’s returns features include:

  • Ability to use line-item history to see what you originally charged for the returned item
  • Keep track of sold items vs returned items by order
  • Keep track of what each vendor owes you
  • Integration with Accounts Payable

If you want to learn more about what our ERP solution can do, click here to see all of its capabilities.

Customized Customer Service: The Key to Building Long-Term Relationships

By customizing the customer service experience for your customers, you can improve satisfaction and build long-term relationships. Don’t settle for a one-size-fits-all approach when you can have a tailored solution that meets your unique business needs. Contact us today to learn more about how our ERP system can help your business succeed!